Shipping

Shipping Policy

Use this guide from thehydrojach to review processing, delivery, and tracking.

thehydrojach: delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@thehydrojach.shop or 507-904-7865. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

How thehydrojach handles tracking and addresses
Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

thehydrojach: delivery area
Our delivery area is limited to addresses within the United States. Standard shipping is free.

thehydrojach: processing and transit
Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

thehydrojach: returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, thehydrojach also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: thehydrojach
Brand name: thehydrojach
Email: Support@thehydrojach.shop
Phone: 507-904-7865
Physical address: 15220 Sodium St NW, Anoka, Minnesota, 55303, United States